Orders
Refund and Return Policy
PrintCircle sells custom physical photo prints. This policy explains the planned treatment of cancellations, print problems, refunds, and disputes once public ordering opens.
Last updated July 27, 2026
Ordering is not live yet
PrintCircle is not currently accepting public charges or physical print orders. This policy will apply when live ordering is enabled and may be updated after the controlled fulfilment tests are complete.
Cancel before production
If the app shows that cancellation is available, you may request it before production begins. A request is not complete until the order status confirms cancellation. Once the printer has started production, immediate cancellation may no longer be possible.
Custom prints and change of mind
Photo prints are made from the files and choices approved for your order. After production starts, they generally cannot be returned or refunded because you changed your mind, selected the wrong image, approved an unwanted crop, or entered an incorrect address. The checkout will ask you to review these details before payment.
Damaged, defective, or incorrect prints
Contact hello@kudosapp.uk promptly if an order arrives damaged, has a manufacturing defect, contains the wrong product, or does not match the approved order. Keep the packaging and order details. Support may request limited evidence needed to assess a reprint or refund. Do not email private photo files unless support provides a secure method and asks for a specific item.
Failed or unfulfillable orders
If PrintCircle confirms payment but cannot submit or fulfil the order, it will cancel or refund the affected amount rather than claim that the order was placed. Duplicate charges and confirmed provider failures will be reviewed against the authoritative payment and order records.
Refund timing
Approved refunds return through the original payment method. Your bank or card provider controls how long a completed refund takes to appear. The app or support response will distinguish a requested refund from one confirmed by the payment provider.
Shipping issues
Address errors, missed delivery, carrier delay, loss, and returned parcels are handled according to the order status and carrier evidence. Read the Shipping and Delivery Policy for details.
Disputes and legal rights
Please contact PrintCircle first so the order can be investigated. This policy does not remove any refund, replacement, chargeback, or consumer-protection right that cannot legally be excluded.